We'd Love to Hear From You
Contact Us
Have a question about our products, need support, or want to place a bulk order? Our team is ready to help you — reach out anytime.
Our Address
32 Temple Road, Abid Market
Mozang, Lahore, Pakistan
Phone Numbers
0322-4496422
0423-6299261
Email Address
support@ditronelectronics.com
We reply within 24 hours
Business Hours
Mon – Sat: 9 AM – 8 PM
Sunday: 11 AM – 5 PM
Send us a message
Get in Touch
Fill out the form below and our team will get back to you within 24 hours.
Message Sent! 🎉
Thank you for reaching out. Our team will review your message and get back to you within 24 hours.
FAQ
Frequently Asked Questions
Quick answers to the most common questions our customers ask.
What are your delivery timeframes across Pakistan?
We offer same-day dispatch for orders placed before 2 PM on weekdays. Standard delivery to Lahore takes 1–2 business days, to major cities like Karachi, Islamabad, and Faisalabad takes 2–4 days, and to other cities 3–6 business days. Free delivery on orders above Rs 5,000.
Do you offer warranty on all products?
Yes. All products sold at Ditron Electronics come with manufacturer warranties. TVs and major appliances include a 3-year Samsung/Sony/LG Pakistan warranty. Water heaters include a 1–2 year warranty. Warranty service is available at all authorized service centers across Pakistan.
Can I visit your showroom before buying?
Absolutely! Our head office and showroom is located at 32 Temple Road, Abid Market, Mozang, Lahore. We're open 6 days a week. You can see live demos of all our major products including TVs, geysers, and home appliances before making your purchase.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy for all products. Items must be in original packaging and unused condition. For defective items, we provide a replacement or full refund. Simply contact our support team on WhatsApp or call us to initiate a return.
Do you offer bulk or wholesale pricing?
Yes! We provide special pricing for bulk orders for businesses, offices, hotels, and schools. Contact our sales team via email at support@ditronelectronics.com or WhatsApp with your requirements, and we'll prepare a custom quotation within 48 hours.
How can I track my order after placing it?
Once your order is dispatched, you'll receive an SMS and email with a tracking number. You can track your order in real-time on our website or by contacting our support team with your order ID. Our delivery team will also call you 30 minutes before arrival.
